Event Schedule

  • 02:00 pm - 05:00 pm
    Framing UX Through a Service Design Lens for Success

    ·       2.00 – 2.10 : Warm up exercise

    ·       2.10 – 2.25: IMDA PIXEL & IDE brief intro

    ·       2.25 – 2.45: Talk 1: Laying the foundation through service design by understanding your user

    ·       2:45 – 3.15: Activity 1 - Who is your user?

    ·       3:15 – 3.30: Break

    ·       3.30 – 3.50: Talk 2: Identifying opportunities for a seamless user experience

    ·       3:50 – 4.30: Activity 2 - Where can you enhance the user experience?

    ·       4:30 – 4.45: Plenary - Sharing by respective teams & discussion

    ·       4:45 – 5.00: Reflection - Q&A - Closing

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