2.00pm - 2.50pm: Introduction - Icebreakers, Understanding your users
2.50pm – 3.00pm: Break
3.00pm – 4.15pm: How to Build an Empathy Map - Persona work, brainstorm, create a user journey map
4.15pm – 4.25pm: Break
4.25pm – 5pm: Opportunity discussion & Closing
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