Designing Hospitality Tech Solutions  to Enhance Guest Experiences


Date: 23 November 2021, Tuesday

Time: 2:00pm to 3:15pm

Location: Virtual Session via Zoom


What is this about?

The key objective of this webinar would be to equip hotels with tools to realise safe and smart hotel experiences in the post-pandemic world, with the focus on:

  • How to leverage technology and innovation to create and capture new value post-pandemic?
  • Smart technology solutions for greater productivity gains and personalized experiences
  • Harnessing the power of digital technology now to prepare for the future


Who should attend:

  • Businesses in the hospitality industry e.g. hotels, attractions
  • Tech companies designing solutions for the hospitality industry




Event Schedule

  • 2:00PM - 2:05PM: Opening by IMDA


  • 2:05PM - 2:15PM: Insights into hospitality industry challenges 
    • Speaker: Bill Bannear, Managing Director, Thinkplace


  • 2:15PM - 2:40PM: Leveraging STB's Tourism Information and Services Hub's (TIH) ready APIs to enhance visitor experience 
    • Speaker: Fiona Loi, Assistant Director, Visitor Experience Partnerships, Singapore Tourism Board


  • 2:40PM - 3:00PM: Designing customer-centric travel/hospitality tech solutions 
    • Speaker: Bill Bannear, Managing Director, Thinkplace


  • 3:00PM - 3:15PM: Q&A session and Closing
  • 02:00 pm - 03:15 pm
    A Rebound and Recover Series: Designing Hospitality Tech Solutions to Enhance Guest Experiences


Bill Bannear

Managing Director, Thinkplace

Bill believes in the designer’s creed - that the world ought to be better, and can be. With nearly a decade of public service experience, he is focused on making governments and international institutions the best they can be.

Bill knows that solving a complex problem isn’t about being the smartest person in the room - it’s about creating the smartest room. He facilitates diverse groups of people to solve problems. Whether it’s mixing senior and junior staff, different business areas within an organisation, or government, industry and citizen perspectives, he uses simple, but powerful, co-design methods to overcome intractable problems.

Bill works with whole agencies, divisions, branches and non-government organisations to design strategy, policy and governance. He is consistently highly rated by workshop participants as a creative, engaging facilitator who balances discipline, flexibility and sensitivity.

He specialises in representing complex concepts in simple ways that foster shared ‘mental models’ and meaningful dialogue. System maps, operating models, value maps, roadmaps, blueprints - these are all artefacts that help people understand their shared system and how they relate to it.

Bill’s domain experience includes law enforcement, intelligence, regulation, parliamentary affairs and economic development.

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Fiona Loi

Assistant Director, Visitor Experience Partnerships, Singapore Tourism Board

Fiona is the Assistant Director of the Visitor Experience Partnerships team under the Technology Transformation Group of the Singapore Tourism Board. As part of the Visitor Experience Division, she is responsible for driving business development opportunities to fulfil the Board's strategic objective of championing visitors' needs through various technology enablers to create a seamless and personalised visitor journey.


With over 20 years in the tourism sector, Fiona's experience includes business development, marketing, service quality, and operations both in Singapore and in Vietnam, where she was the STB Area Director of Vietnam, Cambodia and Laos from 2010 to 2013.

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