Deputy Head, Consumer Relations Department, CASE
Wilfred is the Deputy Head of the consumer relations team of the Consumers Association of Singapore (CASE). He had joined CASE back in 2012 as a consumer relations officer, handling consumer complaints.
Wilfred became the Team Leader of Mediation in December 2014 and was in-charge of liaising with the pool of mediators in CASE. He became the Assistant Head, Consumer Relations in 2016 and was re-designated to Deputy Head in August 2019.
Wilfred currently takes care of the frontline officers as well as the call-centre. He is also the Assistant Administrative Secretary of CASE’s International Affairs Committee, and is the point of contact between foreign delegates and CASE.
About Consumers Association of Singapore (CASE)
Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers’ interest through information and education, and promoting an environment of fair and ethical trade practices.